Frequently Asked Questions
Everything you need to know about your sports gear and orders.
What is the standard shipping time for bats and equipment?
Most in-stock items ship within 24-48 business hours. Depending on your location, standard ground shipping typically takes 3-5 business days.
Do you offer a warranty on baseball and softball bats?
Most aluminum and composite bats come with a one-year manufacturer warranty. Please keep your packing slip or receipt as proof of purchase for warranty claims directly with the manufacturer.
What is your return policy for unused gear?
We accept returns on unused, unopened products in their original packaging within 30 days of purchase. Please note that custom items and bats that have had the wrapper removed are non-returnable.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website.
Do you offer team discounts or bulk pricing?
Absolutely! We offer competitive pricing for league, travel ball, and school teams. Please contact our sales team directly for a custom quote on bulk equipment orders.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Affirm for financing.